Research Manager

Recognise colleagues' strengths and use project opportunities, coaching and supporting materials to help them develop, so learning is connected to meaningful work.

Use a structured interview process to assess candidates and make a reasoned hiring decision, so selection is consistent and based on the team's needs.

Manage a small team's work, represent it in necessary discussions and follow through on agreed commitments, so team members have dependable support and time for their work.

Make reliable commitments and communicate a change in expectations early, including difficult news, so stakeholders can plan around what the project can actually deliver.

Communicate research reasoning, progress and changes clearly enough for affected colleagues to act and respond.

Own the quality of research synthesis across teams and coach colleagues to communicate findings without overclaiming certainty.

Own how user evidence informs decisions across teams and coach colleagues to challenge assumptions without overstating findings.

Make research sessions and synthesis accessible, invite less-heard contributors and adjust the approach when participation is unequal.

Own constructive resolution of research disagreements and coach others to represent perspectives absent from a decision.

Reconsider a strongly held assumption when the evidence changes, and move the work towards a better-supported direction without remaining attached to the original solution.

Help others turn a difficult or uncertain problem into practical next steps, encouraging progress without treating optimism as a substitute for evidence or realistic constraints.